Terms and Conditions

Movers Acton Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Acton provides removal, relocation, packing, storage arrangement and associated services to customers within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Movers Acton unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company that books or uses the services of Movers Acton.

Services means any removal, packing, loading, transportation, unloading, unpacking, storage arrangement or associated services supplied by Movers Acton.

Goods means all items, furniture, personal belongings, equipment and other property which are the subject of the Services.

Contract means the agreement between Movers Acton and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Movers Acton provides residential and commercial removal and related services within its operating area and, where agreed, to other locations within the United Kingdom. The precise scope of the Services, including addresses, dates, times, items to be moved and any additional services such as packing or furniture assembly, will be as set out in our quotation and booking confirmation.

We reserve the right to refuse to transport or handle any Goods that we reasonably consider to be hazardous, illegal, dangerous, insufficiently or improperly packed, or otherwise unsuitable for transportation.

3. Booking Process

All Services are subject to availability and must be booked in advance. A booking is made when you have accepted our quotation, provided the required details and we have confirmed the booking in writing. Verbal quotations are for guidance only and are not binding until confirmed in writing.

To provide an accurate quotation, you must give complete and correct information, including property access details, parking restrictions, the number and description of Goods, any particularly heavy or bulky items, and any special handling requirements. We may conduct a site visit or request photographs or an inventory list to assist in preparing a quotation.

Where the actual volume, weight or nature of the Goods, or the access conditions at collection or delivery, differ from the information supplied at the quotation stage, we may adjust the price, require additional labour or equipment, or in extreme cases decline to carry out the Service if it is unsafe or not reasonably practicable.

4. Quotations and Prices

Unless otherwise stated, quotations are based on the information provided by you, the anticipated time required, the distance involved and the resources needed. Quotations are given exclusive of additional charges arising from parking fees, tolls, ferry charges, storage costs, additional labour, congestion charges, waiting time, or extra work not originally agreed.

Quotations are normally valid for a specified period from the date of issue. After the expiry of that period, we may revise or withdraw the quotation. Any changes to the booking details, including date, time, addresses or scope of work, may result in an updated quotation.

5. Payments

Unless otherwise agreed in writing, payment terms are as follows:

A deposit may be required to secure your booking, payable at the time of confirmation. The amount of the deposit and due date for payment will be notified to you at the quotation or booking stage.

The balance of the price for the Services is normally payable on or before the day of the move, and in any event no later than the completion of the Services. For business customers or larger contracts, alternative payment schedules may be agreed in advance.

We reserve the right to withhold the commencement or continuation of any Services if payment is not made in accordance with the agreed terms. If payment is not received when due, we may charge reasonable interest on the overdue amount and recover any reasonable costs incurred in the collection of late payments.

6. Cancellations and Postponements

If you need to cancel or postpone your booking, you must notify us as soon as reasonably possible. Because we commit resources and may decline other bookings to reserve your move, cancellation or postponement charges may apply.

Typical charges may include:

No charge where cancellation or postponement is notified within a reasonable notice period before the scheduled date, as stated in your quotation or booking confirmation.

A percentage of the agreed price if cancellation or postponement occurs after that notice period but before the day of the move.

Up to the full agreed price if you cancel or postpone on the day of the move or fail to be available when our team arrives at the agreed time and location.

The applicable cancellation or postponement terms will be set out in your quotation or booking confirmation. We may waive or reduce charges at our discretion in specific circumstances, but are not obliged to do so.

We may cancel or postpone the Services if we are prevented from carrying them out for reasons beyond our reasonable control, including but not limited to severe weather, road closures, accidents, public disturbances, industrial action or safety concerns at the property. In such cases, our liability will be limited to rescheduling the Services or, where appropriate, refunding any payments made for Services not provided.

7. Customer Responsibilities

You are responsible for ensuring that:

All Goods to be moved have been properly identified, are available for collection and are not left behind in cupboards, loft spaces, outbuildings or other areas.

All Goods are suitably packed, protected and labelled unless you have specifically booked packing services. Fragile items must be clearly identified and appropriately packed.

Access is safe, clear and adequate at both the collection and delivery addresses, including stairways, lifts, corridors and doorways, and that parking space is available for our vehicles in accordance with local regulations.

Any required permissions or permits for parking, building access or the movement of large items have been obtained in advance.

All valuables and important documents, such as jewellery, money, passports and legal papers, are kept with you and not included in the Goods to be moved, unless expressly agreed.

You or an authorised representative are present during collection and delivery to provide instructions, check items and sign relevant documents. If you are not present, you agree that our interpretation of the instructions and completion of the Services will be deemed acceptable.

8. Items Excluded from the Service

Unless expressly agreed in writing, we do not accept for removal:cash, credit cards or other negotiable instruments;precious metals, jewellery, watches or items of exceptional value;furs, fine art, antiques, or collections of high individual or aggregate value;live animals, plants or perishable goods;hazardous, explosive, flammable, corrosive or otherwise dangerous substances;illegal goods or items which you do not have the lawful right to move or possess.

If such items are included without our knowledge and agreement, we will not be liable for any loss, damage or consequences arising and may arrange for their removal, return or disposal at your cost.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in the provision of the Services. Our liability for loss or damage to Goods or property will be limited as set out in this section.

We will not be liable for loss or damage arising from:inadequate or improper packing by you or a third party not engaged by us;normal wear and tear, scratching, scuffing or deterioration that occurs as a result of moving;pre-existing defects or inherent vice in the Goods, including age-related degradation;acts or omissions by you or any third party under your control;events beyond our reasonable control, such as fire, flood, theft, road accidents caused by third parties, or other force majeure circumstances.

Our liability for any loss of or damage to Goods while in our care or under our control is, unless otherwise agreed in writing, limited to a reasonable amount per item or per consignment, subject to an overall cap. Specific liability limits or valuation options may be set out in your quotation or booking confirmation. You are encouraged to obtain appropriate insurance cover for your Goods, as our standard liability may not reflect their actual value.

We will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of use, emotional distress or inconvenience, arising from or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

10. Claims and Time Limits

Any apparent loss or damage must be notified to our team at the time of delivery where reasonably possible. In all cases, any claim for loss or damage must be submitted to us in writing as soon as reasonably practicable and in any event within a reasonable period after the move, allowing for prompt investigation.

You must give us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances. Failure to notify within a reasonable period or to provide evidence of the loss or damage may affect our ability to assess and, if appropriate, settle your claim.

11. Waste and Disposal Regulations

Movers Acton operates in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier and cannot remove or dispose of household refuse, construction waste, hazardous materials or any items prohibited by law, except where we specifically agree to provide a disposal service that complies with relevant regulations.

Where we agree to remove items for disposal or recycling, we will take reasonable steps to ensure that such items are handled appropriately and transferred to authorised facilities. You warrant that any items presented for disposal are not hazardous and that you have the right to dispose of them. Additional charges may apply for disposal or recycling services, which will be confirmed in advance where practicable.

You remain responsible for any fines, penalties or liabilities arising from the inclusion of unlawful or hazardous waste in the Goods. We may refuse to collect or may return any such items at your cost.

12. Delays and Access Issues

We will use reasonable endeavours to carry out the Services at the agreed dates and times, but any times stated are estimates and not guarantees. We are not liable for delays that are caused by factors beyond our reasonable control, including traffic conditions, weather, road incidents, or access restrictions.

If our team is unable to start or continue the work due to lack of access, inadequate parking, waiting for keys, or other issues outside our control, waiting time charges or additional fees may apply. If delays prevent completion of the move on the booked day, we may need to reschedule, and further charges for storage or additional days may arise.

13. Subcontracting

We reserve the right to use subcontractors to carry out all or part of the Services. Where subcontractors are used, we will remain responsible for the performance of the Contract and these Terms and Conditions will continue to apply.

14. Privacy and Data Protection

We collect and process personal information necessary to provide our Services, manage bookings, issue quotations and comply with our legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. We will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to deliver the Services, comply with the law or where you have given consent.

15. Complaints

If you are dissatisfied with any aspect of the Services, you should raise the matter with us as soon as possible so that we may seek to resolve it. We will aim to handle complaints promptly and fairly. Making a complaint does not affect your statutory rights.

16. Changes to these Terms and Conditions

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any material changes will, where practicable, be brought to your attention at the quotation or booking stage.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and Movers Acton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or the Services, subject to any mandatory rights you may have as a consumer under applicable law.

By proceeding with a booking or using the Services of Movers Acton, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.